DPDC Prepaid Meter Bill Check: Managing your electricity usage has become more efficient with the Dhaka Power Distribution Company (DPDC) smart prepaid meters. However, knowing the specific shortcodes to check your balance, credit, and emergency status is essential for uninterrupted service.
Whether you are using a Hexing or a Sanaye meter, this guide provides all the necessary codes, helpline numbers, and customer care details you need for 2026.
DPDC Prepaid Meter Essential Shortcodes
DPDC uses different meter brands, and the codes may vary slightly depending on the manufacturer. Below are the most commonly used codes for the two major types of meters.
1. Hexing Meter Codes
| Requirement | Short Code |
| Check Current Balance | 801 |
| Check Meter Number | 804 |
| Total Unit Consumed (KWh) | 800 |
| Check Current Date & Time | 802 |
| Emergency Credit Balance | 810 |
2. Sanaye (Inhemeter) Codes
| Requirement | Short Code |
| Check Balance Credit | 07 |
| Check Meter Number | 65 |
| Emergency Credit Balance | 09 |
| Total Unit Usage | 01 |
How to Check Your Bill and Balance
To perform a DPDC Prepaid Meter Bill Check, simply input the code on the meter’s keypad and press the blue or red “Enter” button. The display will instantly show your remaining credit in Taka or units.
If you find your balance is low, you can recharge through various Mobile Financial Services (MFS) like bKash, Nagad, or Rocket. After a successful recharge, you will receive a 20-digit token via SMS.
How to Enter Token:
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Type the 20-digit number into the meter keypad.
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Press the “Enter” button.
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If successful, the screen will display “Accept” or “Good.”
DPDC Helpline and Customer Service
If your meter displays an error (such as “Low Bat” or “Contact”) or if you face issues with the 20-digit token, you should contact the DPDC support center immediately.
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Central Helpline: 16116 (Available 24/7)1
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Alternative Support: 09611016116
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Official Website: dpdc.org.bd
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Complaint App: You can also use the “DPDC” app available on the Google Play Store to lodge complaints and check usage history.
Important Tips for Users
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Emergency Credit: If your balance runs out at night or during a holiday, use the emergency credit code (810 for Hexing / 09 for Sanaye) to get temporary units.
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Avoid Overload: If your meter disconnects due to heavy load, turn off high-power appliances (AC, Heater, Motor) and press the enter button to reset.
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Keep Your Meter Clean: Dust on the display or keypad can interfere with visibility and input; clean it only with a dry cloth.
For a complete list of all 36+ NOCS offices, consumers are advised to visit the official DPDC Control Room portal.
